Job Code: #12006
Title: IT Applications Analyst
Job Location: Glendale, Arizona
IT Applications Analyst
IT Applications Analyst
IT Analyst responsible for small to medium scale project tracking and coordination for items related to Net Promoter Score, Avaya, and general contact center functions.
Works closely with customers, business analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions. Creates, modify and maintain functional and non-functional requirements for system enhancements, upgrades and new functionality. (Non-functional requirements are system requirements related to the hardware/software environment in which the application will operate, but are not part of the actual business function(s) performed by the application.)
Creates, modifies and maintains functional and non-functional requirements for system enhancements, upgrades and new functionality. (Non-functional requirements are system requirements related to the hardware/software environment in which the application will operate, but are not part of the actual business function(s) performed by the application.) Analyzes systems to determine root cause of problems and creates system work flow. Partners with and provides support to project stakeholders throughout the SDLC in understanding and clarifying the requirements under examination.
Aligns complex solutions with business and IT strategies. Ensures clarity and compliance with the organization's architectural standards and documents functional and non-functional requirements. Ensures clarity and inclusion of appropriate details in the same. Maintains documentation for new and existing applications.
Works closely with customers, business analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions. Facilitates requirements sessions and walk-throughs.
Involved in the full systems life cycle for moderate to large sized projects and partners with stakeholders to maintain focus and understanding throughout the project lifecycle. Works in conjunction with QA Lead to validate testing documentation. Assists with maintenance and support for application software.
Root Cause/solution recommendation – Analyzes defects with an eye towards finding root cause, recommending both technical and non-technical solution.
Provides subject matter expertise to project stakeholders (customers and IT) and reviews documentation of other analysts for completeness.
Works in an office environment sitting at a desk, table or computer workstation for long periods of time. May travel by car, plane or other forms of transportation to attend business meetings or conferences. Approximately 50-80 percent of time spent on the job involves the use of a personal computer.
If you’re interested in and a strong fit for the above opportunity please provide your answers to the following questions:
1) Are you local (CA)?
2) Are you currently working?
3) What is your availability to interview? How soon could you start if you were offered this position?
4) Are you a US Citizen? What is your citizenship status?
5) Do you have any upcoming vacations?
6) What are your annual salary requirements? What are your hourly wage requirements?
7) Are you seeking a contract, contract to hire, direct hire or are you open to all?
8) Phone number to reach you quickly for interview scheduling?
9) Are you currently interviewing? Do you have any other offers?
US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time. You must pass a background check and drug screen.
We look forward to working with you!
Your PDS Team
Productive Data Solutions, Inc.