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Job Code: #11663
Title: PC Technician I
Job Location: Hanover, New Hampshire

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Job Description:

My client is seeking a PC Technician I.  This position will be located in Hanover, NH.

The PC Technician I will provide support to end-users for PC, server or mainframe applications, and hardware. May interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Refers more complex problems to intermediate and/or senior level.

Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers. Connects personal computers and terminals to existing data networks. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users. Uses appropriate ticketing system to track work

CLEARANCE REQUIRED:

  • Security Clearance: Secret
  • DoDI 8570.01-M IAT Level I certification and corresponding Computing Environment (CE) certification

DUTIES:

  1. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors.
  2. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers. Connects personal computers and terminals to existing data networks.
  3. Instructs users in the use of personal computers and networks.
  4. Investigates information, network, and communications needs of users.
  5. Uses appropriate ticketing system to track work.

MINIMUM QUALIFICATIONS:

Education/CertificationsOne year related experience may be substituted for one year of education, if degree is required.

Associate’s degree in Information Technology, Computer Science or related field

This position requires DoDI 8570.01-M IAT Level I certification and corresponding Computing Environment certification:  A+CE, Network+CE, SSCP or CCNA+Security

Must have one of the following: System Administrator: Windows Server 2003, MCITP Support Technician: Windows 7, MCITP Server Administrator: Windows Server 2008, MCITP Enterprise Administrator: Windows Server 2008, MCITP Virtualization Administrator Windows Server 2008 R2, MCSA Windows Server 2008, MCSA Windows Server 2012, MCSE Server Administrator: Windows Server 2003, MCSE Desktop Infrastructure 2012, MCSE Server Infrastructure 2012, MCSE Private Cloud 2012, Server+, VCP 4, VCP 5.

Experience:

  • Full knowledge and understanding of PC computer software and hardware Installation
  • Ability to operate standard computers and peripheral equipment; use analytical skills to diagnose and troubleshoot components such as hardware, software, networking, and applications
  • Perform assigned tasks quickly and accurately
  • Follow oral and written directions
  • Use telephone; write or use a keyboard to communicate through written means
  • Establish and maintain effective working relationships with managers, supervisors, and fellow employees
  • Any combination of education and/or experience that has provided the knowledge, skills and abilities necessary for the position
    • Combination includes, but is not limited to graduation from an accredited college or university with an Associate’s degree in Information Technology, Computer Science or related field and at least 1 year related experience as a Technical Support or PC Technician.

For immediate consideration, please send your resume to denverjobs@pdsinc.com

When submitting your resume, please include the best way and time to reach you and the salary/rate that you desire.

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